A Letter of Complaint
Dear Sir/Madam,
I am writing to you about the voice-controlled alarm clock which I ordered through your mail order catalogue on July 15th.
The alarm clock arrived safely six days ago and worked perfectly for the first few days but now it has gone wrong. When I shout at the alarm, it keeps on buzzing. I have read the instructions and I am sure that I have set the alarm correctly.
I am returning the alarm clock with this letter and would be pleased if you could send me a new one or refund the money.
I am looking forward to hearing from you soon.
Yours faithfully,
John Smith
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