A Letter to Editor Of A Newspaper
你买了一本字典，有质量问题。售后服务态度不好。你将该情况反映给报社的编辑。要求：
1．事情的起因
2．与书店交涉的过程
3．呼吁服务行业服务质量的提高
Dear Editor,
I am writing to complain about * * * bookstore's inferior quality dictionary and aftersales service.
A week ago, I bought a Chinese-English dictionary in * * * bookstore. I found out there were several serious spelling mistakes and missing pages as well. What's even worse, grammar errors were discovered when I read a bit further.
I went to the bookstore to negotiate and claim for refund. However, I was told that the bookstore would not take this responsiblity. Firstly the bookstore manager denied the possibility of having spelling mistakes and missing pages. He claimed it was acceptable even if the problems did exist. Secondly he refused to check the grammar errors by giving the reason of illiterate in English. Thirdly he said the bookstore was only responsible for the sale instead of the content of the dictionary. During the negotiation the manager's bad manner was unbearable.
Those so called reasons are unacceptable and ridiculous as well. I am writing to you not only for the appeal but also for arousing the public as-areness of our public service quality. Customer satisfaction has already been a controversial issue nowadays which reqires great attention from our sevices sector. They should be fully aware the consequences of ignoring this vital area. Consumers deserve a much better service.
I look forward to hearing from you!
Yours sincerely,
__________
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